Refund & Returns Policy

Effective Date: July 2, 2026
Last Updated: July 2, 2026

At Sahyogi Enterprise, we want you to be satisfied with your purchase. We carefully check our products before dispatch. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read this Refund & Returns Policy before placing your order.

1. When Can You Return a Product?

You can request a return if:

• The product was damaged during delivery.
• The product has a manufacturing defect.
• You received a different product from what you ordered.
• Your order is incomplete or some items are missing due to an error on our part.

Return Requirements

To request a return:

• Contact us within 7 days of delivery.
• Keep the product unused and in its original condition.
• Keep the original packaging, labels, accessories, and invoice.
• Provide your order number or proof of purchase when requested.
• The product may need to be inspected before we approve a return, replacement, or refund.

2. Products That Cannot Be Returned

The following products are generally not eligible for return or refund:

• Custom-printed products
• Personalised products
• Made-to-order products
• Products made according to specific customer requirements
• Bulk or corporate orders made to customer specifications
• Products damaged due to misuse or improper handling
• Products damaged due to improper storage
• Products damaged through normal wear and tear
• Products returned without the required packaging or proof of purchase

Exception: Custom or personalised products may qualify for a replacement or refund if they are defective or do not match the specifications approved by the customer due to an error on our part.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order number
• Customer name
• Contact number
• Photos of the product
• Photos of the packaging
• A short video, if required
• A brief description of the issue

Our team will review your request and normally respond within 2–3 business days.

If your request is approved, we may provide a replacement or refund, depending on the issue and product availability.

4. How to Request a Return

To request a return, contact us using the details below:

Email: info@sahyogienterprise.com
Phone: +91-9794460444

Please include your order number and product details when contacting us.

Please do not send the product back without receiving return instructions from our customer support team.

5. Refund Policy

If a return is approved, we will inspect the product after receiving it.

Once the refund is approved:

• The refund will generally be sent to the original payment method.
• Refunds are normally processed within 5–10 business days after approval.
• Shipping charges, COD charges, and other service fees are generally non-refundable.

If the return is due to an error on our part, such as receiving a wrong, damaged, defective, or incomplete product, applicable shipping charges may be refunded.

The time required for the refund to appear in your account depends on your bank or payment provider.

6. Replacement Policy

We may provide a replacement if:

• You received the wrong product.
• The product was damaged during delivery.
• The product has a verified manufacturing defect.
• Your order is incomplete due to an error on our part.

Where applicable, we will process the replacement after receiving and inspecting the returned product.

Replacement depends on product availability. If the same product is unavailable, we may offer a suitable alternative or refund.

7. Order Cancellation

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In this case, you may request a return if the product meets the conditions of this policy.

Custom-printed, personalised, and made-to-order products cannot generally be cancelled once production has started.

8. Return Shipping Charges

If you received a wrong, damaged, defective, or incomplete product due to an error on our part, Sahyogi Enterprise will generally cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for the return shipping charges.

9. Bulk, Corporate & Custom Orders

Bulk, corporate, customised, and made-to-order products may be produced according to your approved requirements, such as:

• Custom sizes
• Colours
• Printing
• Logos and branding
• Packaging
• Other specific requirements

These products are generally non-returnable and non-refundable once production has started.

However, a replacement or refund may be available if the product has a verified manufacturing defect or does not match the approved specifications due to an error on our part.

10. Return Inspection & Approval

All return, replacement, and refund requests are subject to review.

Where necessary, we may inspect the product before approving your request.

Submitting a return request does not automatically mean that it will be approved.

We may decline a request if the product does not meet the conditions of this policy or if the issue cannot be verified.

11. Contact Us

If you have questions about returns, refunds, replacements, or order cancellations, please contact us.

Sahyogi Enterprise Private Limited

Corporate Office

1/15 Viram Khand, Gomti Nagar
Lucknow – 226010, Uttar Pradesh, India

Email: info@sahyogienterprise.com
Sales Email: contact@sahyogienterprise.com
Phone: +91-9794460444

Customer Support Hours

Monday to Saturday: 10:00 AM – 6:00 PM (IST)