Order Cancellation & Refund Policy

We understand that you may sometimes need to cancel an order. Our goal is to make the cancellation and refund process simple, clear, and transparent.

1. Order Cancellation

You can request cancellation within 24 hours of placing your order, provided the order has not already been processed or shipped.

To request a cancellation:

• Email us at sahyogi4u@gmail.com
• Call our Customer Care team at +91-979446044

Our Customer Care service is available Monday to Saturday, 10:00 AM to 6:00 PM.

Once we receive your request, we will check the order status and confirm whether cancellation is possible.

When Cancellation Is Not Possible

An order cannot be cancelled if:

• The order has already been processed or shipped.
• The cancellation request is made after 24 hours of placing the order.
• The order has already been delivered.

If your order has already been shipped, you may be eligible to request a return according to our Return Policy.

2. Cancellation & Refund Process

If your cancellation request is approved, we will cancel the order and initiate the refund.

We generally process cancellations and initiate refunds within 1–2 business days. You will receive an email confirmation once the refund has been initiated.

The time required for the refund to appear in your account depends on your bank or payment provider.

3. Refund Timeline

Online Payments

For payments made by credit card, debit card, or net banking, the refund will generally be credited to the same payment method used for the order.

After the refund is initiated, it may take approximately 5–7 business days to appear in your account, depending on your bank or payment provider.

Cash on Delivery (COD)

For eligible Cash on Delivery orders, refunds will be made through bank transfer.

You will need to provide your bank details by email. Where applicable, we will process the refund after receiving the required information and the returned product.

The refund is generally processed within 1–2 business days after we receive all required information or the returned product. It may take an additional 5–7 business days for the amount to appear in your bank account.

4. Return Conditions

Returns are accepted only when they meet our applicable return conditions.

A return may not be accepted if:

• The product has been damaged due to misuse, improper handling, or excessive use.
• The original packaging is significantly damaged or missing.
• The return request is submitted more than 15 business days after delivery.
• The product has been damaged after delivery due to improper handling.

If you receive a damaged, defective, or incorrect product, please contact our Customer Care team as soon as possible.

5. Important Information

Cancellation depends on the current status of your order. Once an order has been processed or shipped, cancellation may no longer be possible.

We make every effort to process eligible cancellation and refund requests promptly. However, the time taken for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Contact Us

For cancellation or refund assistance, please contact us:

Email: sahyogi4u@gmail.com
Customer Care: +91-979446044
Hours: Monday–Saturday, 10:00 AM–6:00 PM